WARRANTY INFO

 

Question: What is YES’s warranty policy?
Question: What do I do if I think I have a warranty claim?
Question: Do I need to register my YES product to qualify for YES’s warranty?
Question: Do I or the shop need RETURN AUTHORIZATION # to return my product to YES?
Question: How long will it take to get my board back once I send it in?
Question: Will YES pay for the shipping costs for me to send the board back? Can you send me a call tag to have the board picked up?
Question: What happens if YES is out of stock of the product that I need to have replaced?
Question: Can YES fix my board because ran into something?
Question: What kind of damage does the warranty cover?
Question: How often should I call or email to check on the status of my warranty case?
Question: Can I upgrade my replacement product to a more expensive product?

 

Question: What is YES’s warranty policy?

Answer: All products made by YES have a one (1) year warranty against manufacturer’s defects from the date of purchase from an Authorized YES Dealer. Further, this warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse, impacts of any kind, cosmetic issues, or damage related to, or resulting from, modifications made after purchase.

You MUST keep your sales receipt when you purchase a YES product. This is your proof of purchase and you will need to show this if you need to warranty your product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer (including, without limitation, Craig’s List, Ebay, etc.) Please click here to see a complete list of Authorized YES Dealers.

 

Question: What do I do if I think I have a warranty claim?

Answer:  If you think you may have defective product, you can take it back to the place of purchase or any Authorized YES Dealer. The Authorized YES Dealer will take a look at the product and help you determine the best course of action. The Authorized YES Dealer will call YES’s warranty department or the regional distributor and get a RETURN AUTHORIZATION (RA) NUMBER so that the product can be sent back to YES and inspected.

Alternatively, if you purchased the product from an Authorized Online Dealer, you can contact the YES warranty department (in Switzerland) or your regional distributor (outside the Switzerland) and arrange to send the product back yourself. A postage and handling fee may be charged if the product is returned to an Authorized YES Dealer that is outside of the country where the product was initially purchased. For product purchased online, the “country of purchase” is the location from which the online dealer shipped the product. Warranty claims made in the country where the product was purchased may still incur an administration/postage and handling fee unless prohibited by local laws.

 

ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY PROOF OF PURCHASE AND AN RA #.

 

Question: Do I need to register my YES product to qualify for YES’s warranty?

Answer: Your YES product currently does not need to be registered for warranty, but you will need a valid proof of purchase from an Authorized YES Dealer to pursue your warranty claim.

 

Question: Do I or the shop need a RETURN AUTHORIZATION # to return my product to YES?

Answer: Yes. Individuals or shops are REQUIRED to obtain an RA# prior to returning product to YES.

 

Question: How long will it take to get my board back once I send it in?

Answer: That will depend on how we handle the claim. Once we receive your product at our facility, please allow up to 5 business days for us to process the claim and determine whether your product will be replaced, repaired, or denied. If repairs are needed, the work may require an additional 7-14 days to complete. If not, we can usually process your claim and ship replacement product in a day or two. Please also factor in 2-7 business days of return shipping time as well, depending on your location.

 

Question: Will YES pay for the shipping costs for me to send the product back? Can they send me a call tag to have the board picked up?

Answer: No & No. Our basic warranty shipping policy is that the customer or shop pays to ship the product back to us and we pay to ship the repaired/replaced or denied product back to the customer or shop.

 

Question: What happens if YES is out of stock of the product that I need to have replaced?

Answer: If we are out of stock of the model you have sent back, we will give you the option of choosing a different size of the same model, or any comparable model of equal or lesser value. If nothing is available in a comparable model or size, we will ship you a replacement product at the beginning of the next season.


Question: Can YES fix my board because I ran into something?

Answer: No. We recommend consulting the Authorized YES Dealer who sold you the board. If you purchased your board from an Authorized Online Dealer, and do not have a local snowboard shop, we will be happy to help you find a reputable one nearby to do the repair.

 

Question: What kind of damage does the warranty cover?

Answer: Below are examples of the types of damage we do and don’t cover. If you don’t see your particular damage on the lists below, please take the product in to your Authorized YES Dealer and they can give you advice on how to proceed. If you bought your product from an Authorized Online Dealer, contact us directly. Please take some pictures of the damage and include a detailed description with your inquiry. Do NOT send the product back without contacting us first and getting an RA #.

Snowboard damage accepted as warrantable:

  • Structural cracks and water infiltration on top laminate, base, core, or sidewall due to improper lamination.
  • Topsheet, edge, sidewall, tip and/or tail protector delaminations.
  • Tip and/or tail radius lacquer cracks causing a loss of adhesion to top surface.
  • Insert cracks, structure cracks, or water infiltration around the inserts.
  • Spinning or stripped inserts (not caused by improper mounting of binding hardware).

Snowboard damage NOT covered by warranty:

  • Any intentional damage or unintentional damage caused by the rider’s carelessness, abuse, misuse, or neglect.
  • Impact damage such as from rocks, stumps, rails, etc.
  • Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by YES.
  • Stress cracks in lacquer and non-structural cracks on used snowboards.
  • Scratches, chips, and/or indentations in the topsheet.
  • Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance.
  • Abrasion.
  • Minor base irregularities, including base dimples in binding insert area.
  • Damage caused by improper mounting or adjustment of bindings.
  • Improper rider-board match (i.e. too much weight on a too short board).
  • Spinning or stripped inserts caused by improper mounting of binding hardware.
  • Damages incurred in shipping.


Question: How often should I call or email to check on the status of my warranty case?

Answer: Please keep the calls and emails to a minimum regarding your claim and always give your RA # when inquiring about your case. The less calls and emails we get the more time we have to take care of your case.


Question: Can I upgrade my replacement product to a more expensive product?

Answer: Yes, but it will cost you the difference in price to get the upgrade.